Fire Control panel, Smoke detector tester, GSM transmitter, flame detector, CCTV

This section gives you information about ORNICOM's use of cookies when you visit their website (hereinafter referred to as the ''Site'').

What is a cookie and how is it used?

A cookie is a small text file in alphanumeric format which is deposited onto the user's hard drive by the server of the internet site they have visited or by a third party (advertising, web analystics services, etc...).

When you visit the Ornicom website, if you have accepted the use of cookies, they will record certain information which is stored in the memory of your hard drive. This information helps us to: 
Generate reader statistics. 
Adapt how our web site appears so that your set preferences are displayed (language, screen resolution, operating system...) when you visit our site. 
To tailor the advertising content on your device. 
Store information from a form that you have filled out on our web site.

Accept/reject cookies

At any time, you can choose to accept or reject cookie installation on your device by configuring your browsing software. 

3.1 If you accept cookies 

You can control the cookies recorded onto your device. You can modify your choices for free, at any time, according to the options that are available on your web browser. 

If you have accepted cookies, the cookies which are integrated into the pages and content that you have consulted can be temporarily stored in a special location on your device. Only the party who issued the cookies can read them. 

What are the advantages of accepting cookies? 

When you visit the Pixmania website, cookies will record certain information stored on your device. This information helps us to offer you products according to the articles that you have selected during previous visits, allowing us to better your experience on the site. 

3.2 If you reject cookies 

If you refuse to accept cookies on your device, or if you delete what has been recorded, you cannot benefit from a number of features which are necessary to browse in certain areas on our site. This would be the case if you were trying to access content or services that require login. This would also be the case if we cannot recognize, for technical management purposes, the type of browser your device is using, its language and display settings, or the country from which your device appears to be connected to the internet. 

Where applicable, VDD SAS assumes no responsibility for consequences linked to the reduced functioning of our services resulting from the impossibility for us to record or view cookies which are necessary for operation and which you have rejected or deleted. 

When you reject cookies, we still install a cookie which lets us memorize your choice so we do not have to ask if you want to accept or reject the cookies with every visit.

Your browser settings

Cookie management varies with each browser. It is described in the help menu of your browser.

For Internet Explorer

To customize the cookie settings for a website

In Internet Explorer, click Tools, then click Internet Options.
Click on the Privacy tab, then click Sites.
In the address zone, type the complete address (URL) of the website for which you want to customize the privacy settings. 
For example http://www.microsoft.com.
To allow cookies from the specified website on your computer, click Allow. To prevent cookies from the specific website. 
on your computer, click Reject.
Repeat steps 3 and 4 for each Website you wish to block or authorize. When you have finished, click OK twice.

For Safari

Go to Preferences, then click the Security toolbar and then you can select your cookies setting.

For Chrome
Click on the Tools menu then select Options. which is located in your browser's toolbar.

Click the Under the Hood tab.
Click Content Settings.
In the Content Settings section, you can modify how cookies are saved on your computer.
In "Cookies", you can modify the following settings:
Clear cookies when I close my browser 
Block sites from setting any data 
Allow local data to be set (recommended) 
Create Exceptions for cookies from certain Websites.

For Firefox

Click on Tools, then Options.
Select the Privacy icon.
Choose your preferred settings.
You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

For Opera

Preferences > Advanced > Cookies 
Your cookie preferences give you control of Opera's cookie handling. The default setting is to accept all cookies.
Accept cookies 
- All cookies are accepted (default)

Accept only cookies from the site I visit 
- Refuse third-party cookies from a domain outside the one you are visiting

Never accept cookies 
- All cookies are refused

1. Introduction
2. Ordering
3. Product Information
4. Prices
5. Availability
6. Delivery
7. Secure Payments 
8. Returns
9. Product warranties
10. Litigation and responsibility
11. Jurisdiction
12. User Reviews
13. Protection of personal data 
14. Intellectual ownership

1. Introduction

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader ORNICOM SRL (hereafter referred to as We) belonging to the company ORNICOM SRL. whose headquarters are situated Rue du Petit 22/0004, 6830 Bouillon, Belgium and registered on the register of companies under the number EU VAT BE 0723 707 496.

Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that apply and replace all other conditions, except in the case of ewritten exemption. By confirming your order, you unreservedly accept these general conditions of sale. These Terms and Conditions of Sale have been designed to protect your rights as a customer and to protect our rights as a business.

2. Ordering

You can place an order on our website: https://www.ornicom.com (24 hours a day and 7 calendar days a week).

3. Product information

Please note that some products' instruction manuals do not come in English. If the instruction manual does not come in English, this information will be clearly featured in the technical information sheet of the specific product.
Please note that if you buy a product that does not come with an English instruction manual, you will be able to download the English manual by clicking on a link in the “Order Tracking” section of the ORNICOM SRL website. Some products come with 2-pin plugs, for European plugs. Please note that items may be delivered with French manuals & software. Both can be downloaded for free.

4. Prices

The prices indicated on the Site are in Euro but do not include VAT and delivery fees. Applicable delivery costs and VAT are indicated during the product selection process and are added to the price of the products at the end of the order process. 

Prices are subject to change at any time, but any such modification will have no impact on finalized orders; the prices indicated on the site are applied when you place an order.

If an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially accepted.

5. Availability

Please note that we will honour your order while stock is available. 

If a product is not in stock, the lead time will be depending of the manufacturer delay.

If there are certain products that are temporarily unavailable, if available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will refund the price you paid for the product within calendar 14 days.

6. Delivery

The products purchased on the Site will be delivered from Belgium.

Your order will be delivered to the address you entered when you placed your order. ORNICOM SRL does not deliver to PO Box addresses.

ORNICOM SRL offers several methods of delivery.

Delivery time of your parcel(s) depend on the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming your order has been dispatched.
The delivery times listed on the site are in working days, from Monday to Friday, not including bank holidays. For example, an order received by the transporter on Tuesday with a 4 day delivery time will be delivered the following Monday.

Lost parcels:
ORNICOM SRL does everything in its power to respect the delivery times indicated on the website. If you do not receive your package within the indicated time frame, an enquiry will be carried out with the carrier and may take several days upon receipt of your claim (e.g.7 days with BPost International / UPS Standard, 7 days with UPS). During this period, no refund or re-delivery will take place. 

Upon receipt of your order, we recommend that you check the parcel’s contents before accepting delivery and if necessary, write any irregularities on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by e-mail, by Post to the following address: ORNICOM SRL, Customer Service Department, Rue du Petit 22/0004 at 6830 Bouillon, Belgium.

7. Secure payment

ORNICOM SRL has chosen to guarantee payment security by encrypting the connection when transmitting information on the network.
When you see the payment sign, you will know that your payment is secure. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.

ORNICOM SRL offers one method of payment depending on the product purchased: Debit and Credit cards (Visa, American Express, Maestro or MasterCard), Paypal and bank transfer.

When you pay by debit/credit card, your account will be debited during your order, on the condition that we have received pre-authorization for your payment. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) is used, which allows your cards information to be encrypted when on the network. 

For security reasons, all orders paid by bank card are verified by ORNICOM SRL. Complementary information may be requested in order to validate your purchase. Therefore, in order to prevent any delays, please enter the following information when paying for an order:
-a professional or paid-for e-mail address;
-a land line telephone number (work or home) where you can be reached at any time of the day;
-for any order above the amount established by ORNICOM SRL, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail.
We apologie for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.
Bank transfer: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods.
The processing of off-line payments may take several calendar days.
You have 7 calendar days from the day your order is finalised to pay. After that, your order will be cancelled.

8. Returns

For any returned package, please go to your account page and follow the return instructions.

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). 

Please note that the workshop may need to delete data stored on your device’s memory card or hard drive in order to carry out repairs. We therefore advise you to back up important files before sending your product to our After-Sales service for repair. ORNICOM SRL shall not be held responsible for any data loss resulting from repairs. 

8.1 General methods

We recommend you send every package back with the return form filled in and signed.

The return can be done through the transporter of your choice. We recommend you return the merchandise via registered or monitored post and take out an insurance for the value of the products with the transporter if required. This will protect you against the loss or damage of the products.

8.2 Return due to exercise of the right to retraction: "Satisfied or Reimbursed"
You have a legal retraction delay of 14 calender days to cancel all or part of your order. This delay starts on the day your package is delivered, or the day the last package in your order was delivered if it contains several packages.

You must inform us within thees 14 days to be able to exercise this right to retraction. 
We strongly recommend you use the Site to inform us, via your account.
You can also let us know by contacting Customer Services by filling the return form; or any other way you choose. 

You have 14 calender days to return the product, starting from the day you let us know of your decision to exercise your right to retraction. 
You are liable for the cost of the product's return. 

ORNICOM SRL will reimburse you for the products you return and the delivery costs, once the products or proof of their dispatch has been received. You will be reimbursed via the original payment method. 
Please be aware that ORNICOM SRL might apply a discount to the reimbursement, to take into account the product's depreciation, which result from manipulations other than those to determine the nature and characteristics of the product, and whether it works. 

We remind you that the right to retraction does not apply to the following cases: 
- Products manufactured or configured specially for your order;
- Sealed products that (for health or hygiene reasons) that cannot be sent back as they were unsealed on delivery; 
- Sealed video or audio recordings, or sealed IT software that were unsealed on delivery. 

9. Product Warranties

Manufacturers’ warranties for defective products:
In addition to legal guarantees, some products sold on the website come with a manufacturer’s warranty. Manufacturers’ warranties vary in terms of length and coverage depending on the product and brand.

Manufacturers’ warranties do not cover:
- replacement consumables such as batteries, light bulbs, fuses and used sensors...,
- improper use of the product, 
- damage resulting from repairs performed by non-certified technicians, 
- damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand. 

Please read the user manual supplied with your product(s) carefully for the exact terms and conditions of the manufacturer’s warranty. 

Should the manufacturer not honour the terms of the warranty for any of the aforementioned reasons, ORNICOM SRL will not be held responsible.

In cases where the manufacturer’s warranty is not applicable, the manufacturer will provide the customer with an estimate repair fee. If you would like your product(s) to be returned to you by the manufacturer without any repairs being carried out, administration charges may apply. Should you choose to abandon your product altogether, no additional charges will apply.

You have 3 months to accept or reject the quote and pay the amount due. If we do not hear from you within this time, we will assume that you have rejected the quote and abandoned your product. No compensation will be issued.

Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to ORNICOM SRL logistics centre, where you’ll be able to collect it within 3 months. After this time, we will assume that you have abandoned your product, and ORNICOM SRL will reserve the right to destroy your item. No compensation will be issued.

10. Litigation and responsibility

ORNICOM SRL will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage. 

Our customer services team will be happy to answer your questions any time from 9 a.m. to 6 p.m., Monday to Friday:
• Contact Customer Services
• tel +32 61 48 01 50
• E-Mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Jurisdiction

Any dispute relating to the conclusion, interpretation, execution or resolution of the contractual relations between parties will be submitted to the courts of Neufchâteau, subject to the right of ORNICOM SRL to bring the dispute before the courts of the domicile or seat of the Client. Only Belgian law will be applicable.

12. User reviews

Any reviews left by ORNICOM SRL Users are screened and moderated by the marketing team.ORNICOM SRL reserves the right to refuse or modify comments that infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…).

13. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for invoicing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. 
By registering on the Site, you agree to provide us with correct and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
In accordance with the "Data processing and Freedoms" law.

ORNICOM SRL is authorised to extract, handle and use information that concerns you.
This information is the subject of computer processing.
This activity is strictly regulated.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to ORNICOM SRL to find out what personal information they have concerning you. You may at any time, and by request, modify this information.

Only ORNICOM SRL has information regarding you.

When you registered for your account you may have accepted to receive information concerning particular and occasional promotions from ORNICOM and its contractual partners. ORNICOM SRL partners have been specially chosen by ORNICOM SRL and are recognised for the quality of their products and services.
Please note that when you place an order on our site, you may receive ORNICOM SRL newsletters with offers on products similar to those you have ordered. 
You may at any time request not to receive any further e-mails from us by clicking on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails.

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you. 

14. Intellectual ownership

All the content on the ORNICOM SRL site (illustrations, texts, names, brand names, images and videos) is the property of ORNICOM SRL, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by ORNICOM SRL.
All information, content, files and software offered by our services is protected by Belgian and International law concerning intellectual ownership and copyright. ORNICOM SRL cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. Fraudulent use of this content, which violates the rights held by a third party, constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
ORNICOM SRL will not, under any circumstances, be held responsible if a user violates rights held by a third party through their activities on the site.